Frequently Asked Questions

Q. Do you install?

A.  Yes we do.  Part of our service is providing professional, convenient installation.

Q. How long does it take from the time I order?

A. The time of the order does vary depending on the product(s) ordered.  On average we provide a 3 to 4 week delivery.

Q. Should I come into your showroom or book a consultation?

A. Whatever is convenient for you.  Everyone is welcome to visit the showroom to see a variety of displays and discuss options.  A consultation is also a great idea.

Q. What do you do at a consultation and how long do they take?

A.  A consultation is an onsite visit, where we can bring the samples to you.  We look at the layout that of your room and decide on what colours and features you may want.  We will then measure your space.  A consultation takes about one hour.

Q. Will you come out and measure?

A.  Yes, We recommend that the Toma team comes out to measure your room. This will help with determining the best way direction.

For Kitchens: By visiting your home, our design team will also get a better feel for your space and living requirements helping to create the most beautiful kitchen for you and your family.

For Window Coverings:  We recommend that we come measure each window, as even in new construction the windows may not all be the same.

Q. How do I clean my flooring?

A. Specific flooring require specific care. Toma has a variety of cleaning products in store, that will suit your  needs.